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Bangkok Thailand Hotel Network - FAQs |
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What happens after I submit my booking request?
Upon receipt of your booking request we will immediately contact our supplier,
or in some cases the hotel, to confirm availability. If a room is available,
once you have submitted your credit card details and agreed to the booking
conditions specified in the confirmation e-mail, then the reservation is
confirmed and a hotel voucher will be automatically sent to your e-mail address.
In some cases, it may take 1-2 business days to confirm your request. The hotel
voucher will only be issued after we have received and validated your credit
card information.
Can I book directly with the hotel?
No. The rates displayed on the Precision Reservations website are only available
through this service. Hotel rates are often 75% more expensive. Our agents are
also trained to help you switch hotels and deal with problems that hotels cannot help you with.
How long does it take to check if a room is available?
Many of the hotels we offer allow Instant Confirmation of Availability.
For other hotels, we check availability when we contact the hotel or our
supplier with your reservation request. This process normally takes no more than 24 hours.
How can I be sure I am using a legitimate service?
We has helped tens of thousands of customers find a great hotel bargain and you can see what
some of our many satisfied customers have said about our service on our Testimonials Page.
We helps link hotel bargain-seekers with travel wholesalers. The partners we have chosen are
only the largest, most reputable companies with long-time operations in Asia and worldwide,
and are affiliated with the following organizations:
1. IATA (International Air Transport Association)
2. PATA (Pacific Asia Travel Association)
3. HKTA (Hong Kong Tourist Association)
4. ATTA (Association of Thai Travel Agents)
5. TIC (Travel Industry Council)
Our organization's aim is to be the #1 provider of discount hotel rooms and other travel
products on the Internet. We realize that booking your travel over the Internet is new
and all of our efforts are centered on establishing a reputation for quality service and
reliability. For this reason we have also established our " Shop Safe and Privacy Guarantee "
to enable you to use our service with confidence.
How do I know I'm getting the best rate?
We offers the following "Lowest Rate Guarantee": If you have reserved a hotel room through
Precision Reservations and then show us that you could book the same room for the same
dates at a lower rate that is viewable and bookable on another website, within 48 hours
of booking your room with us, we will either match that rate or beat it by 5%. For a
claim to be valid under this guarantee, it must satisfy all relevant Terms and Conditions
and be submitted in compliance with our Claims Processing procedures.
Is my reservation guaranteed?
All bookings secured via Precision Reservations are also now backed by our Reservation
Guarantee. If your confirmed reservation at the hotel (for which you have been issued
a voucher) is not available or cannot be honored when you arrive to check-in and no other
room types that you had booked are available, immediately contact our 24-hour Customer
Service Center at the contact number(s) listed on your hotel voucher. Our Customer
Service Agents will arrange a room at another convenient and comparable hotel and
Precision Reservations will pay for the full cost of the first night's stay, including
any tax and service charges. Also, just provide a receipt and we will pay for all
communication costs to our office.
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